Refunds will only be issued on orders that have not been customized. There will be a 5% processing fee charged for all refunds.
We cannot accept any returns on any items that have been personalized.
If we make a mistake and your item arrives with the personalization incorrect, please let us know by contacting customer service at info@PalmettoTwist.com or 864-699-9819.
If no personalization information is submitted in your order, we reserve the right to choose the most popular font for you.